When We Say Clean, We Mean Immaculate
Like any professional business, to be the best you’ve got to learn from the best. Take commercial cleaning for instance; lots of people may very well know how to service the account with a mop, broom and dustpan, but is that really the best solution for the customer? It’s not the customer’s responsibility to know what equipment and chemicals to use, it’s the commercial cleaners. Prove to them that you’re the expert and provide the customer value in how you clean and how you keep costs down. That’s true customer service.
So how does a customer know when they are receiving good value out of their janitorial services? The perception of good service is easy to see, either the facility is visually clean at first glance or it’s not. But value is in the unseen. It’s saving the customer money by using state-of-the-art equipment. It’s communicating issues or concerns. It’s knowing how to clean correctly and efficiently, killing germs and helping to keep employees healthy.